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Terms of Service

Returns and Refunds

Adora products are Made to Love and Last, 100% Guaranteed! We are so confident that you will be delighted with your purchase; we will gladly take it back within 30 days for a full refund of the item price - no conditions, no exceptions. Adora’s guarantee also extends to our Adora Marketplace Shops on Amazon.com and Amazon.co.uk as Paradise Galleries, and eBay as ParadiseGalleriesDolls or HappyFindings. For items purchased from another seller in such Marketplaces we will not be able to honor and will VOID our guarantee warranty because we can't guarantee the condition of other sellers dolls. If you have any questions about our return policy or for general questions please contact our Customer Care department, 6am-7pm PST Monday-Friday and 7am-3pm PST Saturday.

E-MAIL: customerservice@adoraplay.com

CALL: 800-779-5335


Shipping Info

Orders of in-stock items are generally processed within 1 business day (Monday-Friday). You will be notified if any item is out of stock. Orders placed after 4:00 PM Pacific Time, please add an additional business day for delivery. Please allow additional time for delivery to PR, AK and HI.


Free Shipping on Orders $49 or more

Shipped via Fedex Smartpost or US Postal Service within the continental United States (does not include PR, AK and HI, Military addresses and other countries). Please allow 5-9 business days for delivery. For orders under $49, economy shipping fees are based on actual shipping weight of product or products and the delivery address.


Ground Shipping

Choose Ground for delivery within 3-7 business days. Ground Shipping fees are based on actual shipping weight of product or products and the delivery address.


Expedited Shipping

Choose Expedited for delivery within 3 business days. Expedited Shipping fees are based on actual shipping weight of product or products and the delivery address. Expedited shipping is not available for PO Box, APO or FPO and out-of-stock items. Express shipping charges are not refundable.


Interntational Orders

International orders are not eligible for any FREE Shipping Offers. Adora Play is NOT responsible for the tax/customs/duties fees that will be charged by the buyer's respective country. These fees are NOT included in the shipping and handling fees that Adora charges. These are some of the countries that charge tax and customs fees - United Kingdom, Australia, Brazil and Canada. For buyers from other countries, please make sure you know whether or not your country make these charges. Please contact Customer Service: customerservice@adoraplay.com or call toll free: 800-779-5335



We accept the following bank or credit cards: Visa, MasterCard, American Express and PayPal. You may be charged local sales tax, if applicable. If your payment method is declined, we will attempt to process your charge until the transaction is approved. If we are unable to complete the transaction, Customer Care Services may contact you directly to update your account information. We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, we may bill your account directly and seek payment by another method including a mailed statement. The risk of loss and title for items purchased by you passes to you upon our delivery of the items to the carrier. Replacement of products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification.


Liability and Content

Opinions, advice, statements, offers, or other information or content made available through the service or otherwise online regarding the company’s products, but not directly by the company are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. The company takes no responsibility and assumes no liability for any user content that you or any other user or third-party post or send over the service under no circumstances will the company be responsible for loss or damage resulting from anyone's reliance on information or other content posted on the service or transmitted to users. The company reserve the right to cancel orders and refund customers' money because of pricing errors (or for any reason). The company reserves the right but has no obligation to monitor the materials in the public areas of service or to limit or deny the users access to service or take other appropriate action of its users which we deem unlawful offensive abusive harmful or malicious. The company shall have the right to remove any such material. 



The technology underlying the Site and the entire contents of the Site including, but not limited to, text, graphics, images, audio clips, digital downloads, data compilation or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Adora a division of Charisma Brands, LLC and protected by copyright and other intellectual property or proprietary rights. ©2018 Charisma Brands, LLC All rights reserved.



All trademarks, service marks and trade names of Charisma Brands, LLC on the Site are trademarks or registered trademarks of Charisma Brands, LLC.

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